Owner FAQs
Answers to your frequently asked questions
-
How do you determine the rental price for my property?
We perform a detailed rental market analysis using current market data, comparable properties, and local expertise. This allows us to set a competitive price that helps reduce vacancy while maximizing your return. -
How do you screen tenants?
We use a comprehensive screening process that includes credit evaluation, income and employment verification, debt to income analysis, eviction history, criminal background checks, and previous landlord references. We evaluate the full applicant profile, not just a credit score. -
How is rent collected?
Rent is collected through a secure online tenant portal that is accessible 24/7. This makes it easy for tenants to pay on time and allows for faster processing and distribution of funds. -
When do I receive my rental income?
Owner payments are processed through direct deposit. Once rent is collected and expenses are accounted for, funds are distributed electronically to your bank account. -
How is maintenance handled?
Tenants submit maintenance requests through an online portal. We coordinate with trusted vendors, manage communication between all parties, and ensure repairs are completed efficiently to protect your property. -
Will I be able to see financial reports?
Yes. You will have access to a secure owner portal where you can view statements, track income and expenses, and download reports at any time. -
What happens if a tenant pays rent late?
If rent is not received within the lease grace period, we issue the appropriate notices and apply late fees in accordance with the lease terms. -
What happens if a tenant needs to be evicted?
While our screening process helps reduce risk, evictions can still occur. In those cases, we handle the process, including serving required notices, managing the legal process, and working to regain possession of the property and re-rent it as quickly as possible. -
How do you market my property?
We market your property using professional photos, video tours, and online advertising across major rental platforms such as Zillow and Trulia to maximize exposure and attract qualified tenants. -
Do you provide access to documents and statements year round?
Yes. All statements, reports, and financial documents are available through your online owner portal for convenient, anytime access. -
Will I be involved in day to day management?
No. We handle day to day operations including tenant communication, rent collection, maintenance coordination, and leasing so you can enjoy the benefits of ownership without the stress.

